After-sale Service
1.Technical Support:
Specialized technical engineers are ready to serve you at any time when you have any questions (such as using installation. Etc.)
2.Product Warranty:
In normal use cases within guarantee period. We offer free replacement without any hesitation if the product has any quality problem. We will sent a new one for you in your next order. 
3.Easy Contact:
If you have any questions, please just feel free to let us know. You may contact us on:

Warranty Information
For all Customers

(a) Each TrutecLED manufactured product is warranted by TrutecLED to be free of structural defects in materials and workmanship. The warranty period for A grade products is 5 years of the product; B grade products is for 2 or 3 years of the product; both whilst in the legal possession of the original owner.

(b)All accessories, covers, mounting options, kits(excluding light, see A and B grade warranty), interior dome lights, SMD lights, trims and infills carry a 12 month replacement warranty. 

(c)This warranty is in addition to other rights and remedies of a consumer under a law in relation to the goods and services to which the warranty relates.


For Consumers 
TrutecLED'S  warranties come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


Process for claiming warranty 
(a) Any items considered to be defective or incorrect should be returned to an Authorised TrutecLED dealer for inspection within 30 days of receipt. 
(b) All claims must be accompanied by the original sales receipt. 


 Repair or replacement 
(a) This warranty does not cover the cost of removal, installation, or any transport. Enhanced finishes, such as polishing or powder coating are not subjected to this warranty.
(b) Further, damage or defects caused by collision, alteration, improper installation, road hazards, adverse conditions or usage for any other purpose other than normal private usage are not covered by this warranty.

(c) Where spot lights are mounted on welded on light tabs - TrutecLED recommends that the maximum weight of the light should not exceed 1.75kg. Where lights are being used in extreme or continual rough conditions causing the light mounting point to be subject to ongoing vibration lights should be stayed to reduce vibration and fatigue. TrutecLED'S  warranty will not be valid when a product has been used outside of these guidelines.

Contact Us
Support / Tech Contact :
TEL : 0086-15915792516
E-mail :

After service Contact :
TEL : 0086-15915792516
E-mail :
Contact Add : No,4 Henggangbei Road , Baiyun Distric. Guangzhou