1. Warranty Period
The product is covered by a warranty for [Warranty Period] from the date of delivery. During this time, we will repair or replace the product at no cost, except in cases of:
- Incorrect installation or use.
- Unforeseeable events (e.g., natural disasters, fires, wars).
2. Reporting an Issue
If you believe there's a problem with the product, please send us pictures or videos showing the issue. You can choose how to report it:
- Provide clear pictures and videos, along with a description of the problem.
- If you prefer not to describe the issue, you can cut the product's power cord and send pictures or videos showing this, including our company's label.
3. Assessment and Confirmation
Our quality inspection team will review the pictures and videos to confirm whether it's a product quality issue. Once confirmed, we'll initiate the replacement process.
4. Replacement Product Delivery
Replacement products will be shipped along with your new order to minimize waiting time. We aim to ship replacements promptly after issue confirmation.
